EMPLOYMENT

Full-time dispatcher

Location: 2051 Franklin Way SE, Marietta, GA 30067

Category: Operations / Dispatch

Purpose of the Position:
Oversees daily dispatch processes and activities.

Primary Job Duties:
Leads the dispatch staff in the daily operations and functions of the department. Ensures every delivery is assigned and accounted for. Ensures the Independent Contractors are properly uniformed and properly trained. Resolves customer and delivery issues. Supervises large accounts to monitor delivery status and customer satisfaction. Reviews individual driver performance weekly such as cargo loss and claims.

Secondary Job Duties:
Develops employees in the culture of Courier Express and provides the tools necessary for them to succeed in their position. Makes managerial decisions concerning staff, including hiring and firing.

Impact on Other Positions, Products, & Services:
Helps reduce the stress and impact of errors on all service levels, including the customer.

Personal Skills Required:
Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to communicate with drivers on a routine basis.