What are the responsibilities and job description for the Information Technology Analyst position at Course?
Overview :
We are seeking a detail-oriented and proactive IT Analyst to join our dynamic team. The ideal candidate will play a crucial role in maintaining and enhancing our IT infrastructure, providing technical support, and ensuring the smooth operation of our computer systems. This position requires a strong understanding of various operating systems, computer networking, and help desk support to effectively address user needs and optimize system performance.
Responsibilities :
- Provide technical support to end-users through help desk services, ensuring timely resolution of issues related to hardware and software.
- Manage computer systems and networks, including LAN configurations and troubleshooting.
- Monitor and maintain IT infrastructure to ensure optimal performance and security.
- Assist in the implementation and administration of ServiceNow for incident management and service requests.
- Conduct regular system checks and updates on operating systems and applications, including Windows environments.
- Collaborate with cross-functional teams to identify areas for improvement in IT processes and services.
- Document technical procedures, system configurations, and user guides for future reference.
- Stay updated on emerging technologies and best practices in IT management.
Experience :
Join our team as an IT Analyst where you will have the opportunity to make a significant impact on our technology landscape while developing your skills in a supportive environment.
