What are the responsibilities and job description for the Quality Assurance Analyst position at Course?
This role will be responsible for ensuring compliance with company standards, health and safety regulations, and operational procedures.
Key Responsibilities :
- Conduct routine quality assurance inspections across different restaurant locations to ensure compliance with food safety, hygiene, and operational standards.
- Identify areas for improvement and provide actionable feedback to General Managers and Area Managers.
- Train and support restaurant teams on best practices related to food handling, sanitation, and operational efficiency.
- Assist in the development and implementation of quality control procedures to enhance customer experience and operational excellence.
- Investigate customer complaints related to food quality or service and recommend corrective actions.
- Ensure adherence to local health department regulations and company policies.
- Maintain detailed reports on inspections, compliance status, and any corrective actions taken.
- Collaborate with cross-functional teams to improve restaurant performance and consistency across locations.
Qualifications & Skills :
What We Offer :
