What are the responsibilities and job description for the Retail District Manager position at Course?
District Manager
This role will oversee the development and operations of retail leadership within their assigned district consisting of 10-20 stores. They will serve as a subject matter expert on store operations and personnel support, while reporting to the Regional Director of Operations. This role will work collaboratively with other departments within the organization to further strategic goals.
Position Responsibilities :
- Operations : Reviewing and assessing sales, inventory, and personnel performance for each location. Implement action plans to fix deficiencies.
- Manage core reporting and KPI for retail locations through statistical analysis of sales and inventory data. Identify sales trends and make recommendations accordingly.
- Train management on inventory processes. Monitor inventory discrepancies and ensure cycle counts are completed.
- Establish annual sales goals for each location to set expectations for performance with measurable results.
- Monitor store expenses and review spending to ensure the store operating budget compliance.
- Develop Customer Experience practices by assessing the customer experience in-store and online to creatively interact with customers and solicit feedback.
- Review payroll reports to ensure timecards are approved, schedules are followed, and company policies are enforced.
- Maintain a standard training model for new employees. Plan and coordinate quarterly training events to ensure management staff and sales associates are familiar and well versed in products and services available within the company.
- Educate staff on merchandising standards, floor plans, and product placement to improve customer experience.
- Actively seek marketing opportunities and make recommendations to the Region Director.
- Obtain competitive intelligence by staying up on current market trends, listening to the needs of the customers, and industry developments.
- Coach store management in the development of employee training and development plans, as well as ensuring policy and procedure compliance partnering with Human Resources
- Responsible for hiring, staffing, and training store leadership. Manage, coach, and motivate teams to achieve their highest potential.
- Responsible for building and maintaining relationships with store teams and external organizations.
- Implement standard scheduling practices to meet customer demand, payroll budgets, and balanced FT / PT ratios of employees.
- Responsible for tracking completion of administrative reporting requirements from managers. This includes but is not limited to : deposits, expense receipts, and monthly paperwork.
- Establish and maintain communication channels, and effectively communicate the company objectives to management staff through scheduled calls and email proving strong change management skills.
- Work collaboratively with multiple departments to maximize and meet performance goals.
- Travel may exceed 50%. The amount and duration of travel will vary based on company needs.
Skills and Experience :
Benefits :
