What are the responsibilities and job description for the Field Technician position at Courser?
Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
This is a full time position. You will be onsite at home office or customer site daily.
Compensation: $22 to $24 per hour. After 90 days, you will be eligible for a quarterly 7% performance bonus based on metrics.
Field Technician
The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of computer hardware and software.
Key Responsibilities:
Key Qualifications:
What we do for you
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
This is a full time position. You will be onsite at home office or customer site daily.
Compensation: $22 to $24 per hour. After 90 days, you will be eligible for a quarterly 7% performance bonus based on metrics.
Field Technician
The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of computer hardware and software.
Key Responsibilities:
- Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
- Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
- Setup of computers, laptops, printers, and workstations.
- Coordinate with clients to schedule installation and resolve any access or technical setup issues.
- Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
- Perform repairs and adjust equipment as needed, ensuring operational efficiency.
- Document issues, repairs, and solutions clearly to maintain accurate records of service history.
- Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
- Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
- Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
- Communicate effectively with customers, explaining service work performed and answering any questions they may have.
- Provide clear and professional support, maintaining a high standard of customer service at all times.
- Address customer concerns and feedback promptly and professionally.
- Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
- Update records in company systems, noting parts used, time taken, and any other relevant information.
- Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
- Follow all safety protocols and guidelines during installations, repairs, and maintenance.
- Ensure compliance with company standards, industry regulations, and customer requirements.
- Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.
Key Qualifications:
- High school diploma or GED required; technical certification or associate’s degree preferred.
- Exceptional customer service experience.
- 1 years of experience in a field technician or similar role.
- Familiarity with DNS Services, Wireless Technologies, TCP/IP, desktop operating systems, firewalls, Cisco, Windows Server, VPNs, backup systems, hardware and software.
- Proficiency in using diagnostic tools, testing equipment, and computer applications
- Valid driver’s license and ability to travel as required.
What we do for you
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Flexible PTO
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
Salary : $22 - $24
