What are the responsibilities and job description for the IT Support Services-Help Desk III position at Courser?
Who We Are
PTG is a leading Managed Services Provider (MSP) located in Greenville, SC with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Your day to day
PTG is a leading Managed Services Provider (MSP) located in Greenville, SC with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Your day to day
- Troubleshoot various client issues via remote support technologies
- Project planning, coordination and vendor management
- Configure and troubleshoot Office applications (all versions)
- Configure and troubleshoot VMWare host servers
- Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
- Troubleshoot Firewall, Switches, VPN connections, and other network equipment
- Troubleshoot Wireless Access Points and wireless client connections
- Configure and troubleshoot Windows 7, 8/8.1, 10, 11
- Configure and troubleshoot Windows Servers (all versions)
- Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc.
- Configure and troubleshoot digital certificate implementations
- Additional requirements that are not necessarily technical in nature include:
- Manage, track, and enter documentation for scheduled tickets in the queue
- Document all activities related to tickets and any non-client related work
- Configure and troubleshoot various medical and dental software and hardware systems
- Provide support and perform activities relating to current or upcoming projects
- Fulfill weekend monitoring, after hours support or other activities as needed
- Able to perform complex tasks and projects with little direct supervision
- Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position.
- Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed.
- This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited Approved PTO after one year (2 weeks your first year)
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
