Demo

IT Support Services II-Help Desk

Courser
Phoenix, AZ Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/2/2025
Who We Are

PCIT Technology Solutions’ Managed Services allows small and medium sized companies in Arizona to leverage the same kinds of technology as much larger companies without the big financial commitment. We can take care of all your security, monitoring, patch management and professional services needs so you can focus on what matters – your core business.

Your day to day

  • Troubleshoot various client issues via remote support technologies
  • Project planning, coordination and vendor management
  • Configure and troubleshoot Office applications (all versions)
  • Configure and troubleshoot VMWare host servers
  • Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
  • Troubleshoot Firewall, Switches, VPN connections, and other network equipment
  • Troubleshoot Wireless Access Points and wireless client connections
  • Configure and troubleshoot Windows 7, 8/8.1, 10, 11
  • Configure and troubleshoot Windows Servers (all versions)
  • Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc.
  • Configure and troubleshoot digital certificate implementations
  • Additional requirements that are not necessarily technical in nature include:
  • Manage, track, and enter documentation for scheduled tickets in the queue
  • Document all activities related to tickets and any non-client related work
  • Configure and troubleshoot various medical and dental software and hardware systems
  • Provide support and perform activities relating to current or upcoming projects
  • Fulfill weekend monitoring, after hours support or other activities as needed
  • Able to perform complex tasks and projects with little direct supervision

Your Experience

  • Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position.
  • Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed.
  • This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.

Benefit Highlights

  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Flexible PTO
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Support Services II-Help Desk?

Sign up to receive alerts about other jobs on the IT Support Services II-Help Desk career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Courser

Courser
Hired Organization Address Greenville, SC Full Time
Who We Are COURSER is a partnership platform that helps technology service companies identify and take the next step in ...
Courser
Hired Organization Address Lansing, MI Full Time
Who We Are Providence Consulting is a partnership platform that helps technology service companies identify and take the...
Courser
Hired Organization Address Charlotte, NC Full Time
We are seeking a highly motivated and results-driven Demand Generation Specialist to join our dynamic marketing team. Th...
Courser
Hired Organization Address Greenville, SC Full Time
We are seeking a highly motivated and results-driven Demand Generation Specialist to join our dynamic marketing team. Th...

Not the job you're looking for? Here are some other IT Support Services II-Help Desk jobs in the Phoenix, AZ area that may be a better fit.

IT Support / Help Desk

PK Tech, Phoenix, AZ

IT Help Desk Support Specialist - Onsite, Phoenix

AML RightSource, LLC, Phoenix, AZ

AI Assistant is available now!

Feel free to start your new journey!