What are the responsibilities and job description for the Chief of Staff - Enterprise General Manager (GM) position at Coursera?

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

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Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor's and master's degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job description

We are looking for a Chief of Staff - Enterprise GM to join our team.

At Coursera, we work in a highly dynamic industry, and we've experienced significant growth and change in the last few years. As we enter the next phase of our evolution - focused on driving business results and continued growth through rigour and efficiency - we need a highly qualified Chief of Staff to work closely with our executive team. From day one, the Chief of Staff will have an immediate impact on our ability to focus on the right work, streamlining alignment and commitment, overseeing resource allocation and budgeting, and communicating objectives between departments. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

Objectives of this role

Enable the Enterprise Org to Measure >

Monitor >

Manage the business through key operational rhythms

Drive alignment within the Enterprise GM's leadership team to (a) understand business growth goals, (b) map goals to clear functional action plans, (c) capture XFN commitment and resource allocation to those plans, (d) measure and report out on progress ongoing, raising risks and opportunities to adjust along the way

Oversee strategic business initiatives and transformational efforts from development through successful execution under the guidance of senior leadership and departmental heads

Support executives in decision-making, program management, and initiative implementation, ensuring constant connection to bigger picture strategy throughout all execution

Review and advise on improvements to talent and org structure, supporting ability to execute on commitments and employee engagement

Responsibilities

Manage and continuously improve the Enterprise Org operating rhythm - specifically via key performance indicators (KPIs) and objectives and key results (OKRs)

Partner with executive-enabling function - People, Finance, Administration - to drive GM's strategic change and improvement initiatives org-wide

Drive the strategic and operational planning system and cadence for the Enterprise organization, defining and continuously improving systems and processes that enable the GM to effectively and efficiently manage their large team with ongoing visibility into results and impact

Develop analysis-based narratives that describe the state of the business and help executives, Board of Directors, and other senior leaders understand risks and opportunities; create polished supporting artifacts to drive these discussions

Oversee a portfolio of strategic innovation projects, structuring and driving to completion complex, ambiguous initiatives, steering large, cross-functional projects, and building consensus with senior leadership across the organization

Facilitate strategic meetings, ensuring alignment and clarity on objectives, and drive follow-through on action items; represent the GM in certain cross-functional meetings and projects, advocating for their priorities and ensuring alignment with overall company strategy

Improve communication and collaboration across departments such as Finance, Revenue Segments, Content, Product, Marketing, and more

Build and develop relationships with the GM's direct reports and other individuals in critical roles - providing an unbiased ear - to understand the need and opportunities in existing ways of working and helping define new strategies to address

Required qualifications

8 years in a business or executive management role

Demonstrated senior leadership experience driving results in a B2B, preferably SaaS, revenue organization - e.g. Revenue Operations, Sales, GTM

Extremely versatile, dedicated to efficient productivity

Experience defining, planning, and driving top-level strategic initiatives

Excellent communicator in written and verbal form

Demonstrated experience organizing and directing multiple teams and departments

Proven track record of data-driven approach to complex decision-making

Preferred qualifications

Master's degree in Business Administration or similar field

Experience with data analysis

Experience with budget management

Consulting experience with a focus on operations management

Proven success in a project management role

Nimble business mind with a focus on developing creative solutions

Strong project reporting skills, with a focus on interdepartmental communication

Compensation :

Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. The targeted hiring base salary range for this role is between $170,000 and $194,000. The actual base pay is dependent upon many factors, including but not limited to : prior work experiences, training / education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits.

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Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.

For California Candidates, please review our CCPA Applicant Notice here.

For our Global Candidates, please review our GDPR Recruitment Notice here.

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Salary : $170,000 - $194,000

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Chief of Staff - Enterprise General Manager (GM)

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