What are the responsibilities and job description for the Operations Assistant position at Court 16?
About Court 16
Court 16 offers tennis and pickleball programming to kids and adults at our three state-of-the-art locations: City Point in Downtown Brooklyn, Long Island City in Queens, and the Financial District in lower Manhattan. We take a holistic approach to the sport, connecting mind and body to develop confidence and sportsmanship in our players, on and off the court.
Position Overview
The Operations Assistant is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience. This is a great position for someone looking to utilize their administrative and customer service experience, and grow their skills in marketing, the sports industry, operations management, sales and business development. We aim to help young professionals grow personally and be successful in different positions at Court 16 and beyond. All Court 16 team members are entrusted with exciting responsibilities and we strive to create a positive and inclusive work environment where all passionate individuals can thrive.
JOB SUMMARY:
- PRIMARY RESPONSIBILITIES:
1. Customer Service
- Welcome members/guests by greeting them and answering questions or handling requests
- Ensure the parents and or caregivers are comfortably set up after the child/dren has checked in
- Direct calls and phone inquiries appropriately
- Serve as source of information for all club services, and proactively promote them
- Attentively and respectfully handle member/guest issues and notify management when appropriate
- Maintain a clean and professional environment at the check in desk at all times
- Responsible for logging and storing all lost-n-found items turned in at desk
- Periodically check bathrooms, bar for cleanliness
- Work Movie Night and occasional Special Event support
2. Administrative Assistance
- Responsible for administering all check in, picture taking of the member base daily
- Check members and guests in and out using MINDBODY
- Ensure the vending machine is appropriately stocked
- Complete necessary guest registration paperwork as required as well as enrollment forms
- Ensure that workspace is well-maintained and all paperwork is uploaded in MB as needed
- Maintain the clothing/shoe inventory in order and inform Management of low par levels
- Maintain inventory of overall supplies
- Keep floor tidy from debris
QUALIFICATIONS:
The Operations Assistant must have experience in customer service, excellent people skills, and should enjoy and be comfortable communicating with children as well as their parents/caregivers. The candidate must have a consistently positive and enthusiastic demeanor, display a composed and patient attitude, have excellent phone skills, and be capable of working well with others as well as independently.
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 10 – 20 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $17