TENNIS INSTRUCTOR

Overview

AVAC’s Tennis Instructors are responsible for teaching high quality individual and group lessons.  Tennis Instructors support the Tennis Directors, the AVAC Tennis Department, and Team AVAC in providing high level customer service, exceptional program delivery, and participation in AVAC-wide programs, events, and goals. The Tennis Instructor position is part-time and reports to the Tennis Director of Operations.

Essential Functions (Management reserves the right to add, modify, and change

All AVAC Staff….

• Engages and demonstrates a high level of customer care/service with every member and guest.  We create relationships with our members.
• Assists in providing a clean and safe environment for our members and guests (including locker rooms, café, pool deck, parking lots, club entrances, etc.)  

•  Is able to resolve controversy and stay objective and fair despite disagreement.
•  Does not engage in inappropriate conversations while on the AVAC campus.
•  Maintains a professional attitude and behavior in their interactions with members and guests, fellow employees and management.

 Instructors….

•  Energizes others; develops and fosters team spirit. Sets a tone of professionalism. 

• Fosters an ethical work environment and demonstrates integrity. 

•  Has extraordinary people skills including the ability to develop rapport with others. Addresses all members by their proper name.

• Provides the highest level of customer service when dealing with member concerns and complaints. Proactively works to resolve any issues that are brought to their attention. Properly directs any concerns that they are unable to resolve.
• Follows established guidelines for documentation and communication.
• Appropriately, privately and professionally communicates to the Tennis Director any concerns that are beyond the scope of their responsibilities.
• Graciously acknowledges constructive feedback from the Tennis Director and applies themselves to improve the areas of concern.
• Demonstrates a willingness to assist in various tasks as requested.
• Upholds all club policies including dress code, customer service standards and telephone etiquette.

•  Maintains USPTA or USPTR certification.

• Ensures notification of customers upon cancellation of class(es) due to rain or other circumstances.
• Ensures that courts are always ready to accommodate programs, including, but not limited to, making sure courts are clean of debris and stray balls, making sure water jugs are full.
• Ensures that the facilities are safe, reporting any damaged items or safety concerns to AVAC General Manager of Facilities, and follows through until resolved.

Qualified Tennis Pros earn $25 - $60 on group and private lessons depending on experience, certifications, abilities, and other qualifications.