What are the responsibilities and job description for the Accounts/Member Experience Manager position at Court One Athletic Clubs?
Job Description
At Court One Athletic Clubs, we celebrate a fast-paced, fun environment where employees enjoy working with a diverse community of members and staff. We strive to improve lives through experience, commitment, and hard work—and we're proud to be a long-standing leader in the mid-Michigan health and fitness industry as well as an active community partner.
We are actively seeking a Accounts/Member Experience Manager—a new position that brings together key functions from several previous roles. This position is ideal for someone with a unique blend of financial, administrative, and customer service experience who thrives on solving problems, improving systems, and creating positive outcomes for both members and staff.
What Makes This Role Special:
This role is the culmination of several administrative, finance, and member service functions that we’ve restructured to better meet the needs of our club and community. We’re looking for someone with strong integrity, excellent communication skills, a warm and friendly demeanor, and the ability to diagnose inefficiencies and implement smart, effective changes.
If you're a detail-oriented, people-first professional who loves finding solutions and making processes better, this may be your perfect fit.
Responsibilities include (but are not limited to):
Business & Administrative Duties:
We look forward to welcoming someone who’s ready to grow with us and help make our club even better—both behind the scenes and on the front lines.
Company Description
At Court One Athletic Clubs, our mission is to offer our members and their guests an opportunity to improve their quality of life by providing comprehensive fitness programs and facilities with unrivaled personal service.
A membership to Court One Athletic Clubs gives you access to two of the most well-equipped fitness facilities in Michigan. Membership includes group exercise classes, use of hundreds of pieces of cardio/weight equipment, indoor/outdoor pools, basketball courts, tennis courts, functional training equipment and other amenities, like child care, locker room saunas, gym towels and more!
Court One provides much more than the traditional gym experience. Between our state of the art facilities, equipment and available amenities to our detailed oriented staff and management. We are proud to be community minded, wellness driven and child-athlete focused.
At Court One Athletic Clubs, our mission is to offer our members and their guests an opportunity to improve their quality of life by providing comprehensive fitness programs and facilities with unrivaled personal service. A membership to Court One Athletic Clubs gives you access to two of the most well-equipped fitness facilities in Michigan. Membership includes group exercise classes, use of hundreds of pieces of cardio/weight equipment, indoor/outdoor pools, basketball courts, tennis courts, functional training equipment and other amenities, like child care, locker room saunas, gym towels and more! Court One provides much more than the traditional gym experience. Between our state of the art facilities, equipment and available amenities to our detailed oriented staff and management. We are proud to be community minded, wellness driven and child-athlete focused.
At Court One Athletic Clubs, we celebrate a fast-paced, fun environment where employees enjoy working with a diverse community of members and staff. We strive to improve lives through experience, commitment, and hard work—and we're proud to be a long-standing leader in the mid-Michigan health and fitness industry as well as an active community partner.
We are actively seeking a Accounts/Member Experience Manager—a new position that brings together key functions from several previous roles. This position is ideal for someone with a unique blend of financial, administrative, and customer service experience who thrives on solving problems, improving systems, and creating positive outcomes for both members and staff.
What Makes This Role Special:
This role is the culmination of several administrative, finance, and member service functions that we’ve restructured to better meet the needs of our club and community. We’re looking for someone with strong integrity, excellent communication skills, a warm and friendly demeanor, and the ability to diagnose inefficiencies and implement smart, effective changes.
If you're a detail-oriented, people-first professional who loves finding solutions and making processes better, this may be your perfect fit.
Responsibilities include (but are not limited to):
Business & Administrative Duties:
- Manage and maintain accounts payable (A/P) and receivable (A/R)
- Oversee employee onboarding and maintain HR files
- Process biweekly payroll, payroll taxes, 401(k) deductions, and submit required tax filings
- Collaborate with external accountants and manage financial reporting
- Maintain club membership records and point-of-sale (POS) system accuracy
- Handle local, state, and federal tax reporting, including W-2s and 1099s
- Support office operations including ordering supplies, equipment maintenance, and vendor contracts
- Generate financial and operational reports as requested by the CEO
- Serve as a go-to problem solver for member issues requiring extra care or troubleshooting
- Support front-line staff with training, system usage (Club Automation), and escalation handling
- Help develop and implement more efficient operating procedures
- Promote a positive club culture by being approachable, engaging, and professional
- Occasionally assist at the front desk or with member communications
- Website content management
- Network or IT troubleshooting
- Strong organizational and leadership skills
- Self-motivated with the ability to manage multiple priorities
- Excellent verbal and written communication
- Critical thinker and creative problem solver
- Professional, honest, and reliable
- Knowledge of QuickBooks Online is a strong plus
- Bachelor’s degree or equivalent work experience
- Valid driver's license and reliable transportation
- Must be bondable
- Competitive salary (based on experience and qualifications)
- Health, dental, and vision insurance
- Paid vacation and holidays
- 401(k) retirement plan
- Free Court One club membership
- A fun, inclusive, and supportive work culture
We look forward to welcoming someone who’s ready to grow with us and help make our club even better—both behind the scenes and on the front lines.
Company Description
At Court One Athletic Clubs, our mission is to offer our members and their guests an opportunity to improve their quality of life by providing comprehensive fitness programs and facilities with unrivaled personal service.
A membership to Court One Athletic Clubs gives you access to two of the most well-equipped fitness facilities in Michigan. Membership includes group exercise classes, use of hundreds of pieces of cardio/weight equipment, indoor/outdoor pools, basketball courts, tennis courts, functional training equipment and other amenities, like child care, locker room saunas, gym towels and more!
Court One provides much more than the traditional gym experience. Between our state of the art facilities, equipment and available amenities to our detailed oriented staff and management. We are proud to be community minded, wellness driven and child-athlete focused.
At Court One Athletic Clubs, our mission is to offer our members and their guests an opportunity to improve their quality of life by providing comprehensive fitness programs and facilities with unrivaled personal service. A membership to Court One Athletic Clubs gives you access to two of the most well-equipped fitness facilities in Michigan. Membership includes group exercise classes, use of hundreds of pieces of cardio/weight equipment, indoor/outdoor pools, basketball courts, tennis courts, functional training equipment and other amenities, like child care, locker room saunas, gym towels and more! Court One provides much more than the traditional gym experience. Between our state of the art facilities, equipment and available amenities to our detailed oriented staff and management. We are proud to be community minded, wellness driven and child-athlete focused.