Service Receptionist (BDC)

Job Description

Job Description

Service Receptionist (BDC)

Courtesy Nissan of Richardson is actively seeking an energetic and customer-focused Service Receptionist to assist in creating excellent initial impressions and set appointments for our expanding Service Department. The Receptionist is primarily responsible for addressing service customer inquiries; therefore, this individual must possess a passion for developing relationships and providing exceptional customer service!

As a leading dealer group, we continue to provide the highest quality consumer experience and we need you to accompany us and join our growing successful family!

Role Responsibilities :

• Manages numerous outbound calls and emails in a timely manner. The Service Receptionist maintains a rapport with potential customers to gain commitments to vehicle services.
• Identifies customers' needs and provides information about service appointments and availability. The Service Receptionist collaborates with the Service Advisors to provide alternative solutions for issues to promote service sales growth.
• Responds to customers and provides information on shuttle schedules, if needed. The Service Receptionist ensures complete documentation of all contact with customers within the management system.
• Establishes and monitors new appointments using database lists provided by dealer management system. The Service Receptionist utilizes professionally written correspondence to potential customers and for Service Advisor's needs.

Job Requirements :

Job Benefits :

Job Type : Full-time

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.

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