What are the responsibilities and job description for the Member Service Representative position at Courthouse Club Fitness?
Are you a detail-oriented individual that enjoys working with the Salem Keizer Community? Do you have customer service experience either digitally or in person?
A member of our Member Services Department is responsible for assisting the team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community. You will be responsible for effectively diagnosing members’ and prospects’ needs by phone, chat, or email.
Responsibilities
PqP26vcGuc
A member of our Member Services Department is responsible for assisting the team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community. You will be responsible for effectively diagnosing members’ and prospects’ needs by phone, chat, or email.
Responsibilities
- Promote the culture, values, and mission of Courthouse Club Fitness
- Collaborate with other Member Service Representatives to make every member situation have a successful resolution
- Successfully resolve complex member needs
- Handles membership and account inquiry changes
- Work on projects to enhance team operations
- Strong customer service skills
- Excellent written and verbal communication skills
- Detail oriented mindset
- Good time management skills
- Demonstrate an aptitude for basic computer skills and the ability to learn and use club-specific software
- Ability to actively listen, understand and summarize with clarity and simplicity
- Self-motivated; independent, organized, and proactive; highly responsive, flexible, and adaptable
- Track record of exceptional problem-solving and conflict resolution
- Use diplomacy and tact to mediate high-tension situations
- Attend class or training formats from time to time with the entire team
PqP26vcGuc
