Technical Support Specialist

CourtSmart, is the leader in courtroom recording technology. We design and install advanced and secured audio and video recording and presentation systems. Our technology employs AI in the judicial world. We are looking for IT support professionals based in MA with vision and ambition to join our staff and help us expand our reach in the digital recording market.

Job Description:

CourtSmart Digital Systems is immediately recruiting additional Tech Support Reps to add to our staff of 9 support specialists. We are looking for dynamic, self-starters with excellent organizational and communication skills; to handle day-to-day tasks in a professional manner with the ability to effectively manage deadlines and expectations. CourtSmart Digital Systems, is a leading developer of digital audio/video recording technology for government venues offering an exciting, secure future for the right candidate who is up for the challenge.

We are currently looking to hire full-time Tech Support Specialists at our conveniently located office in North Chelmsford, MA close to the intersection of Rt 495 and Rt 3. We offer an excellent work environment, great location, competitive compensation and good benefits including health, dental insurance and a 401K match plan. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees.

Job Responsibilities Include:

• Configuring Dell servers and workstations to operate our digital recording (audio/video) systems including network and SQL database components
• Complete Quality Assurance checks for CourtSmart system installations
• Installation of CourtSmart's hardware and software at customer locations
• Documenting site and support issues
• Training technical and non-technical end-users in the operation of CourtSmart
• Provide high-level support to customers both in-house and onsite via phone and remote connectivity
• Troubleshoot customers' technical issues/escalate to Application Development as needed
• Testing new software releases including beta and service packs
• Researching technologies and products that benefit CourtSmart and support our business strategies

Skills Required:

• Strong networking knowledge including TCP/IP, DNS, FTP, & SMTP
• Technically proficient with the latest versions of Windows Server, MS SQL and troubleshooting these products
• Professionalism: Attention to detail, follow-up, and using good judgment is paramount
• Strong written and verbal communication skills, accurate documentation is very important
• Strong troubleshooting and diagnostic skills
• Some knowledge of audio/video signal flow a plus
• Ability to multi-task and manage projects start to finish for installations you are assigned.

This position involves traveling (up to 20%) throughout the United States, Canada, Bermuda and Europe working with various courts (all levels), police agencies and legislative bodies. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. Experience is required. This is NOT a remote position. This is NOT a contract position. This is NOT an entry level position

**If qualified, please respond with the "reply" button in the upper left corner and attach your resume**

CourtSmart Digital Systems is an equal opportunity employer.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $60,000 - $80,000