Assistant General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

Job Overview:We are seeking an energetic, customer-focused Assistant General Manager to support the daily operations of our hotel and drive financial performance. You will work alongside the General Manager to oversee all aspects of hotel management, ensure guest satisfaction, and lead a high-performing team. As an AGM, you will be responsible for upholding our company and brand standards while maintaining a positive and productive work environment.

What You’ll Do

• Operational Management: Assist the General Manager in overseeing all hotel operations, including front desk, housekeeping, food & beverage, and maintenance. Ensure smooth day-to-day service delivery while following Shaner and Marriott standards.
• Financial Oversight: Contribute to achieving financial goals and budget targets. Ensure payroll and purchasing controls are in place to meet profit expectations. Participate in the preparation of financial objectives and reports.
• Guest Satisfaction: Ensure a high level of guest satisfaction by addressing guest concerns, complaints, and inquiries promptly and professionally. Maintain thorough knowledge of the hotel’s features, room availability, and services.
• Staff Development & Leadership: Lead by example in managing and motivating hotel staff. Provide training, feedback, and support to staff, ensuring high performance and a positive work environment. Establish, maintain, and train staff on safety and cleanliness procedures.
• Customer Service Excellence: Work closely with all departments to ensure excellent service delivery, contributing to high guest service scores and positive franchise inspections.
• Compliance & Standards: Ensure compliance with safety regulations, brand standards, and Shaner’s operational procedures.
• Communication & Collaboration: Maintain open and effective communication with guests, employees, and management. Assist in resolving issues efficiently and collaborate with team members to achieve operational goals.
• Additional Duties: As an AGM, you'll handle other duties as assigned, ensuring the hotel operates efficiently and successfully.
  
  

What We’re Looking For

• Minimum of one year of management experience in the hospitality industry, with a proven track record of success.
• Strong leadership abilities with excellent communication skills.
• High school diploma or equivalent; college degree in hospitality management or business preferred.
• Bilingual (English/Spanish) is a plus.
• Experience in budget preparation, cost controls, and knowledge of hotel operations.
• Ability to read and interpret safety, operational, and procedural documents.
• Strong interpersonal skills with the ability to engage effectively with guests and team members.
• Proficient in the use of property management systems and other hotel software.
• Knowledge of local activities and attractions to enhance the guest experience.
• Ability to handle a fast-paced environment and manage multiple responsibilities.
• Here's a compelling "Why Join Us?" section you can add to the job description to highlight the benefits of working at Shaner Hotels and the McHenry Row Courtyard by Marriott:
  
  

Why Join Us?

• Shaner Hotels is committed to promoting from within. As a member of our team, you’ll have access to extensive training, professional development programs, and opportunities for career advancement.
• Join a collaborative, forward-thinking team in one of Baltimore’s newest, most exciting hotel properties
• We offer a competitive compensation package, including benefits such as healthcare, paid time off, and retirement savings. Your hard work and dedication will be rewarded with great benefits and recognition.
• We celebrate diversity and promote an inclusive, positive workplace culture where all team members are encouraged to thrive.
  
  

If you’re ready to take your career to new heights, we want to hear from you

The salary range for this position is $60,000 to $67,000 annually.

This company is an equal opportunity employer.

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