Assistant General Manager

Job Description

Assistant General Manager

Department: A&G

Reports To: General Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Assistant General Manager (AGM) plays a pivotal role in the overall success of the hotel by supporting the General Manager in all aspects of operations. The AGM is responsible for overseeing daily operations, managing staff, ensuring guest satisfaction, and driving revenue. This position requires a strong leadership presence, exceptional problem-solving skills, and a deep understanding of the hospitality industry.

Responsibilities and Duties:

. Assists the General Manager in developing and implementing hotel strategies and goals

. Oversees daily operations, including front desk, housekeeping, food and beverage, and maintenance departments

. Manages staff performance, including hiring, training, scheduling, and coaching

. Ensures guest satisfaction by resolving complaints and providing exceptional service

. Develops and maintains strong relationships with guests and clients

. Monitors and analyzes financial performance, including budgeting, forecasting, and cost control

. Implements and maintains quality assurance standards

. Ensures compliance with all hotel policies, procedures, and regulations

. Represents the hotel at industry events and community functions

Education & Experience:

. Proven experience as an Assistant General Manager or similar role in the hospitality industry

. Strong leadership and interpersonal skills

. Excellent communication and problem-solving abilities

. Ability to work under pressure and meet deadlines

. Strong financial acumen and analytical skills

. Proficiency in hotel management software

. Bachelor's degree in hospitality management or related field preferred

Perks & Benefits:

Northwood Hospitality offers competitive salary, benefits package, and opportunities for growth and development.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Courtyard by Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.