What are the responsibilities and job description for the Front Desk Clerk (PM Full Time) position at Courtyard by Marriott Bowie?
Hours: 3pm - 11pm (Variable days)
The Courtyard Bowie is currently looking for a Front Desk Agent! As a Front Desk Agent, you will be working in front office activities between the guest, the hotel, and the various hotel departments. If you enjoy engaging with others and have a great personality and high sense of responsibility - this role is perfect for you!
Role Responsibilities:
As a Front Desk Agent you are responsible to check in and check out of guest
· As a Front Desk Agent you are responsible to give our guests the best hotel experience
· Assisting guests efficiently, courteously and professionally at all times
· Maintain a high level of service and hospitality
· Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
· Post guest charges, collect payments and follow all cash handling procedures
· Handle guest mail and messages with respect to privacy and professionalism
· Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
· Be a great communicator to various departments and management on guest comments and concerns
· Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Work Remotely
- No
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $15