What are the responsibilities and job description for the Director Food and Beverage position at Courtyard By Marriott Charlotte Airport/Billy Graham Parkway?
Responsibilities
Job Description
Job Description
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Coordinate details of a contract with the head chef
- Plan the venue layout according to the number of guests and type of event
- Determine the number of waiters and servers required for an event
- Supervise the placement of tables, chairs, table settings, and serving stations to make sure they are placed properly
- Consult with the head chef to discuss the timing of the meal courses being served
- Oversee the seating of guests, serving of meals and beverages, and the quick clearing of tables
- Manage the availability of liquor and soft drinks
- Prepare work schedules and complete documentation on time
- Answer customer questions and accommodate special requests when necessary