What are the responsibilities and job description for the Hotel Guest Service Associate position at Courtyard by Marriott Florence?
Job Overview
Our Marriott property is seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in ensuring a welcoming and memorable experience at our hotel or resort. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to work effectively in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage front desk operations, including check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints with promptness and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process reservations accurately using hotel management software.
- Provide information about hotel policies, procedures, and promotions to guests.
Skills
- Proficiency in phone systems and front desk operations is essential.
- Experience in guest relations within the hospitality industry is highly desirable.
- Multilingual or bilingual skills are a plus for enhancing guest communication.
- Strong understanding of hospitality management principles and practices.
- Ability to work well under pressure while maintaining attention to detail.
- Excellent interpersonal skills with a focus on customer service excellence.
- Familiarity with hotel management software is an advantage but not required.
Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
- Overnight shift
Work Location: In person
Salary : $10 - $11
