What are the responsibilities and job description for the Operations Supervisor - Rooms position at Courtyard by Marriott Florence?
Job Overview
We are seeking a dedicated an experienced Room Operations Supervisor to join our dynamic team. The ideal candidate will play a crucial role in overseeing daily housekeeping operations, ensuring exceptional guest services, and maintaining high standards of hotel management. This position requires strong leadership skills, a customer-focused mindset, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Supervise daily operations to ensure smooth functioning of housekeeping department
- Lead and mentor staff, fostering a positive work environment that encourages teamwork and professional growth.
- Manage guest services, addressing any concerns or feedback promptly to enhance overall guest satisfaction.
- Oversee budgeting and revenue management processes, ensuring financial targets are met while maintaining quality service standards.
- Implement and maintain operational policies and procedures to optimize efficiency and compliance with industry regulations.
- Collaborate with human resources to recruit, train, and evaluate staff performance regularly.
- Utilize phone etiquette skills to communicate effectively with guests and team members, ensuring clarity and professionalism in all interactions.
- Monitor inventory levels and coordinate with suppliers for timely procurement of necessary supplies.
- Analyze operational data to identify areas for improvement and implement strategic initiatives accordingly.
Requirements
- Proven experience in hotel management or a similar supervisory role within the hospitality industry.
- Strong leadership abilities with excellent customer service skills.
- Multilingual or bilingual proficiency is preferred to cater to diverse guest needs.
- Familiarity with budgeting and revenue management principles is essential.
- Exceptional communication skills, both verbal and written, with a focus on phone etiquette.
- Ability to work collaboratively in a team-oriented environment while managing individual responsibilities effectively.
- A proactive approach to problem-solving with strong organizational skills.
Join our team as an Operations Supervisor where you will have the opportunity to make a significant impact on our guests' experiences while leading a dedicated team towards success!
Job Type: Full-time
Pay: $13.50 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Morning shift
Work Location: In person
Salary : $14 - $14
