What are the responsibilities and job description for the Housekeeping Room Attendant - 1st Shift - Full Time position at Courtyard by Marriott Grand Rapids Downtown?
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
REQUIREMENTS
ESSENTIAL FUNCTIONS
EDUCATION and/or EXPERIENCE
This is a full time position with 1st shift hours. Weekend availability is required.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.
REQUIREMENTS
- Bend, stoop, stand, and walk long distances for the duration of the shift
- Be able to lift at least 50lbs
- Must be reliable; willing to work weekends and holidays
- Must be able to complete 12-16 vacant dirty room with-in 8 hour shift
o 12-16 showers
o 12-16 tubs
o 12-16 toilets
o 12-24 beds
Able to use different types of chemicals- Requires the ability to work independently and follow directions as assigned by supervisors
- Must be able to complete standards according to established procedures
- Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
- Must keep cart clear of unapproved items to avoid damage
ESSENTIAL FUNCTIONS
- Clean all areas of the guest room as determined by the 47 step training outline
- Clean checkouts at a 36 minute per room pace
- Clean stayovers at a 25 minute per room pace
- Deliver all guest requests within 15 minutes
- Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
- Report maintenance issues in rooms to AYS and floor supervisor
- Communicate effectively with floor supervisors and housemen on needs and progress
- Perform any other tasks as assigned by the floor supervisor
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent preferred. Related experience required.