What are the responsibilities and job description for the Guest Services / Front Desk Representative position at Courtyard by Marriott Greenville Downtown?
Monthly Bonuses Free Downtown Parking
Do you love meeting new people from around the world?
Do you have a can do attitude and contagious smile?
Do you excel when working in a supportive team environment?
If so, you may be a perfect fit to join the team at Courtyard Greenville Downtown
Since opening in 2011, Courtyard Greenville Downtown has been one of the highest performing Marriott hotels in the world, winning awards annually since opening including the Marriott Gold Circle Award in 2024. We take the responsibility of hosting our guests to heart and share with them the southern charm that makes Greenville so special in every interaction.
We are currently seeking a new Guest Experience Representative to join our front desk team and are looking for individuals who want to be a part of something special. If you have a spirit to serve and are always willing to go the extra mile to brighten someone's day, we want to meet you. Previous hotel experience is not required, but a positive attitude is and customer service skills are preferred.
JOB COMPETENCIES:
- Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
- Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
- Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
- Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
- Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
The role of the Guest Experience Representative is to provide an unforgettable experience for our Guests. They will collaborate with other departments and property leadership on all things brand awareness to drive guest satisfaction and business objectives.
Key Responsibilities
MARRIOTT BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
- Become knowledgeable of the Courtyard by Marriott Brand and leverage resources designed to delight our guests.
- Display a “Guest comes first” attitude by prioritizing Guest Experience.
- Acts as a positive role model for others by demonstrating passion and enthusiasm.
CUSTOMER FOCUS:
- Ensures guest’s feel appreciated and satisfied.
- Celebrates customer engagement initiatives designed to create stronger relationships and more memorable experiences.
FRIENDSHIP and COLLABORATION:
- Cultivates a team-oriented environment where fellow associates and subordinates feel supported and appreciated.
- Coaches and provides feedback to associates in various positions and provides feedback to the Manager’s regarding associate performance.
- Partners with or when the Manager on Duty to uphold Courtyard by Marriott’s aesthetic standards.
- Trains and educates Associates on new product knowledge, selling strategies and new merchandise presentation techniques.
INITIATIVE and JUDGEMENT:
- Actively seeks feedback from peers and management on ways to self-develop to add value to the team
- Ensures all areas of the front office are neat clean, organized, operational and safe
- Demonstrates confidence and focus during periods of high volume or unexpected events to keep property operating to standard and to set a positive example for the store team
Other duties as assigned by the management team
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Greenville, SC 29601 (Required)
Ability to Relocate:
- Greenville, SC 29601: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16