What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Courtyard by Marriott - High Point?
Job Overview
We are seeking a dedicated and friendly Night Auditor to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a welcoming atmosphere at our resort. The ideal candidate will have experience in guest relations, possess strong communication skills, and be committed to delivering outstanding hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain lobby and market areas.
- Maintain accurate records of guest bookings and reservations using hotel management software.
- Address guest concerns promptly and professionally to ensure satisfaction.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with billing inquiries and payment processing.
- Promote hotel amenities and services to enhance the guest experience.
- complete the daily business packets and close out the business day.
- Enter invoices in our payment system.
- Providing detailed shift reports at the end of your shift nightly.
Skills
- Previous experience in a front desk/night audit or guest services role within the hospitality industry is preferred.
- Strong knowledge of hospitality management principles and practices.
- Excellent communication skills, both verbal and written, with a focus on guest relations.
- Familiarity with phone systems and hotel management software is an advantage.
- Bilingual abilities are highly desirable to accommodate diverse guests.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Strong time management skills and with ability to multitask well is important.
- A passion for providing exceptional customer service in a fast-paced environment is expected.
Join us as a Front Desk Agent, where your commitment to hospitality will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Ability to Commute:
- High Point, NC 27262 (Required)
Ability to Relocate:
- High Point, NC 27262: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
