Food and Beverage Supervisor

SUMMARY:

Responsible for overseeing complete food and beverage preparation, ordering, planning,

preparing, scheduling, and serving quality products to Brand Standards. Supervises

department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.

• Ensures that all policies, procedures, federal, state and local ordinances with regard to

personnel, security, cash handling, guest relations and safety are followed.

• Ensures that adequate supplies are available; that items are prepared, cooked, and

served in accordance with standards of quality and quantity.

• Assists in training department employees.

• In conjunction with management, responsible for counseling and mentoring

associates

• Supervises and instructs department associates in correct food preparation, serving,

storage, and cleaning tasks.

• Responsible for menu planning and preparation.

• Monitors and verifies food costs fluctuation.

• Ensures quality and appearance of common areas.

• Stays abreast of food handling requirements and standards.

• Orders food and beverage inventory within budget restrictions.

• Picks up and delivers food and beverage items.

• Stocks bar.

• Interaction/socialization with guests.

• Performs a variety of food preparation duties, such as repairing hot and cold foods,

hors d’oeuvres and drinks.

• Set up buffet.

• Cook on BBQ grill.

• Immaculately cleans and maintains kitchen, equipment, utensils, service and eating

areas.

• Operate beer dispenser, brews coffee, tea, etc.

• Operates cooking equipment.

Orders supplies, puts up stock, and keeps records.

• Maintains Brand Standards and Health Department requirements.

• Responsible for setting up and replenishing all food items. Greets and serves guests as

demand is needed.

• May be required to run Micros (register) collecting money and balancing.

• Remain highly visible and be readily available for guests at all times.

• Take initiative to offer assistance or answer questions throughout the hotel.

• Proper administration of key control.

• Willingness and ability to train new associates.

• Complete maintenance work orders and deliver to the supervisor in a timely manner.

• Thoroughly understand and implement the Brand service culture.

• Perform all shift checklist responsibilities.

• Support team members to ensure the team’s entire workload is completed daily.

• May be asked to operate a motor vehicle in the course of running errands for the

hotel.

• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

• Supervises all Kitchen Department positions (Cook; Breakfast Hostess; Food & Beverage

Attendant).

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.

• Minimum one year experience in the food and beverage industry required.

• Supervisory experience and/or training is preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

• Ability to communicate effectively verbally and in writing and good telephone skills.

• Ability to work in a fast-pace, high-energy and demanding work environment.

• Good knowledge of hotel operations or ability to learn quickly.

Good supervisory skills

• Ability to work as a team player with all levels of associates.

• Dedicated, hard-working, self-motivated.

• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate

details.

• Flexibility to adjust work priorities as necessary.

• Ability to monitor food & beverage costs to keep within budget guidelines.

• Practice safety standards at all times.

• Skill in operation of tools and equipment listed below.

• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.

• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24

hours a day. Department schedules must accommodate fluctuating business

demands and associates may be asked to work shifts other than those they prefer or

normally work and overtime as required.

• Comply with hotel and/or department uniform and professional behavior and

appearance standards.

• Carry out all reasonable requests from managers and act as a team player with all

levels of staff.

• Participate in all mandatory job training and meetings.

• Adhere to property policies and procedures, the Employee Handbook, and/or other

property documents.

• Immediately report any suspicious activities by guests or others.

• May be required to attend and successfully complete Beverage Education training.

• Certification of ASI food safety training or ability to obtain certification within time

constraints.

• Have a valid U.S. Drivers License

• Have zero DWI/DUI incidents on driving record for the past five years.

• Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

• Computer, fax and copy machine

• Micros

• Oven and stove

• Dishwasher

• Griddle

• Electric chaffing dishes

• Commercial coffee machine

• Juice machine

Tea machine

• Beer Dispenser

• Floor buffer/polisher

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are

representative of those that must be met by an associate to successfully perform the

functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit;

regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms.

• The associate must frequently lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision and the ability to adjust

focus.

• The noise level in the work environment is usually moderate.

• Associate may be required to wear personal protective equipment (PPE) while

performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other

background checks, and job related tests may be required.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Mechanicsburg, PA 17055 (Required)

Ability to Relocate:

• Mechanicsburg, PA 17055: Relocate before starting work (Required)

Work Location: In person

Salary : $16