FLEX Scrum Master

This is a temporary position.

The Digital Commerce Products team drives the design, development, and innovation of the Marriott.com experience, serving millions of customers booking stays across 9,000 properties and 30 brands.

As a Scrum Master II (delivery focus), you will support the offer & Leisure product teams, managing release activities, resolving blockers, and driving continuous improvement. Reporting to the RTE/Director of Web Products, you’ll collaborate with product, design, and engineering leaders to deliver customer-focused enhancements and innovative digital reservation tools.

In this highly visible role, you’ll help evolve the booking process and enhance the Marriott.com experience for millions of global users, aligning with Marriott’s commerce growth strategy.

Key Responsibilities Include

Leading Agile ceremonies, sprint planning, and execution.

Managing cross-functional dependencies and removing blockers.

Collaborating with product, design, and engineering leaders to deliver seamless customer experiences.

Supporting the evolution of booking platforms and the digital concierge experience.

This obvious role is critical to ensuring exceptional customer journeys and advancing Marriott’s digital innovation.

CANDIDATE PROFILE

We are seeking an experienced scrum master with advanced large enterprise and proven cross-collaborative delivery success, strong problem-solving and decision-making skills, and the ability to thrive in a collaborative, fast-paced environment.

Required

Education and Experience

• Undergraduate degree, equivalent experience, or certification.
• 7 years of information technology experience, including:
• 5 years of Agile Delivery experience using Scrum, Kanban, and SAFe methodologies.
• 5 years of planning and problem-solving with product management and delivery teams.
• 5 years of creating and delivering presentations and project plans.
• 5 years of working with tools such as Atlassian (JIRA/Confluence).
• Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Professional (CSP), or PMI’s Agile Certified Professional (ACP).
• SAFe certified – SAFe Agilist or SAFe Scrum Master.
• Servant leadership experience as a Scrum Master on an Agile Release Train.
• Familiarity with product/project development experience on an Agile team in a technology-focused organization.
• Ability to align change management strategies with product development and deployments.
• Demonstrated experience facilitating meetings at multiple levels of an organization and understanding of facilitation techniques.
• Ability to navigate through large scale complex programs and partner with dependent teams/stakeholders to understand and communicate needs.
• Ability to understand and represent both business and technology within and outside of large-scale delivery programs.
• Thrive in a highly collaborative, matrixed, complex, fast-paced environment.
  
  

Role Responsibilities/Duties

• Support one or more software delivery teams using Scrum or Kanban methodologies.
• Lead and support software delivery teams using Scrum or Kanban methodologies
• Manage development sprints from planning to review in an agile environment.
• Facilitate scrum events including sprint planning, Daily Scrum, Refinement, Sprint Review, Sprint Retro to help remove barriers to keep the team moving.
• Collaborate on requirement documentation and decision-making.
• Guide the development of agile capabilities across the organization.
• Support Infrastructure and Cloud Delivery with a dual reporting relationship.
• Partner with Product Managers on plans and progress communication.
• Identify and proactively resolve impediments.
• Work with the Release Train Engineer and tech teams to manage dependencies.
• Contribute to advancing Agile practices and collaborate with Agile coaches and other Scrum Masters for organizational improvement
• Act as a servant leader for the Agile team(s), partnering with product managers to maintain plans, coaching and mentoring on best practices, drive Jira hygiene accountability and communicate progress
• Proactively identify and resolve impediments, collaborating with peers or escalating as needed.
• Proactively partner with Product Managers to understand product backlog and facilitate recurring planning events/activities for e.g. PI planning
  
  

CORE WORK ACTIVITIES

Leading Organizational Delivery

• Facilitate and support all scrum ceremonies: Sprint Planning, Daily Scrum, Refinement, Sprint Review, and Sprint Retrospective.
• Ensure Scrum is understood, and the team adheres to Scrum theory, practice, and guidelines.
• Contribute to the advancement and improvement of Agile practices within the organization.
• Work with Agile coaches and other Scrum Masters to grow within the role.
• Act as a servant leader to the Agile team and direct the initiative delivery team.
• Partner with Product Managers to maintain plans and communicate team progress. This includes product roadmaps, scrum team metrics, and program/project status reporting.
• Proactively identify risks & impediments and resolve them using a network of peers or through escalation if needed.
• Proactively partner with Product Managers to understand product backlog and facilitate recurring planning events/activities for e.g. PI planning
• Support one or more software delivery teams using Scrum or Kanban methodologies.
• Support Release Train Engineer, Product, and Tech teams to manage and remove dependencies and optimize workflow.
  
  

Coaching Teams

• Guide and coach the Scrum Team on how to use Lean and Agile practices and principles to deliver high-quality products and services.
• Resolve team impediments with other Scrum Masters to increase the effectiveness of Scrum within the organization.
• Work with product owners to handle backlogs and new requests.
• Optimize team performance by recognizing areas of strength and improvement, employing appropriate coaching and development techniques.
• Encourage and develop team understanding of engineering practices, DevOps, and innovation.
• Collaborate with internal and external stakeholders to influence decision-making and support organizational project or product teams.
• Support the development of behavioral change management, communications, and training to drive process and tool adoption, implementation, and compliance.
• Collaborate with key stakeholder groups to validate the effectiveness of standard processes and continuously improve process quality.
• Work with Marriott teams to ensure that process-related activities address company needs.
  
  

Skills, Knowledge & Abilities

• Highly motivated, passionate about collaboration, and able to drive results while motivating others to improve the organization.
• Possesses a team-first mentality, a good sense of humor, and is open-minded and proactive.
• Technical experience with infrastructure, with the ability to understand and translate business requests into consumable stories and vice versa.
• Excellent oral and written communication skills with high attention to detail and impeccable time management skills.
• Ability to self-manage, address challenges, mediate issues, develop solutions, and implement appropriate courses of action.
• Highly proficient with MS Office, Jira, and Confluence (or equivalent tools).
  
  

Maintaining Goals

• Submit reports in a timely manner, ensuring delivery deadlines are met.
• Promote the accurate documentation of project progress.
• Provide input and assistance to other teams regarding projects.
  
  

Managing Work, Projects, and Policies

• Manage and implement work and projects as assigned.
• Generate and provide accurate and timely results in the form of reports, presentations, etc.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Provide timely, accurate, and detailed status reports as requested.
  
  

Demonstrating and Applying Discipline Knowledge

• Provide technical expertise and support to internal and external stakeholders.
• Demonstrate knowledge of job-relevant issues, products, systems, and processes.
• Keep up-to-date with relevant technical knowledge and apply new skills to the job.
• Use computers and computer systems (including hardware and software) to enter and process information.
  
  

Delivering on the Needs of Key Stakeholders

• Understand and meet the needs of key stakeholders.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Determine priorities, schedules, and resources needed to ensure the completion of projects on time.
• Collaborate with internal partners and stakeholders to support business/initiative strategies.
• Communicate concepts clearly and persuasively in a way that is easy to understand.
• Provide accurate and timely results through reports, presentations, and other deliverables.
• Demonstrate an understanding of business priorities.
  
  

The pay range for this position is $52.06 to $85.63 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.