What are the responsibilities and job description for the Front Desk Agent- Full Time position at Courtyard by Marriott - Oxford?
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honesty
POSITION OVERVIEW : The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction.
QUALIFICATIONS, EDUCATION & EXPERIENCE :
- High School Graduate or General Education Degree (GED) : or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred.
- Experience with hotel property management systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length.
- Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Provide excellent customer service and maintain a professional demeanor.
RESPONSIBILITES :
Salary : $14
