Assistant General Manager

The ASSISTANT GENERAL MANAGER is responsible for managing the day-to-day operation of the property, including but not limited to front office, housekeeping, food and beverage and engineering, while supporting the General Manager in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals.

• Ensure compliance of brand standard operating procedures and policies.

• Plan, organize, facilitate and/or participate in various hotel and department meetings.

• Develop and implement plans that improve guest satisfaction and associate satisfaction.

• Monitor and develop associate performance, particularly operational managers, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.

• Interview, hire and train associates, particularly management level.

• Monitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.

• Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies.

• Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management.

• Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies.

• Maintains regular attendance and is consistently on time.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by General Manager.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Knows how businesses work; is knowledgeable in current and possible future policies, practices, trends, and information affecting the business; knows the competition; is aware of how strategies and tactics work in the marketplace.

• Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t represent self for personal gain.

• Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organizations.

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Plan, organize and manage multiple deadlines with conflicting priorities.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

• Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at first answer.

• Effectively manages conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimal noise.
• Demonstrates knowledge of EEO policy and promotes a harassment-free environment; shows respect and sensitivity for cultural differences.

• Is able to write clearly and succinctly in a variety of communication settings and styles.
• Can get messages across that have the desired effect.

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first–hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Demonstrated ability to meet and/or exceed financial performance.
• Ability to prepare business plans, operational budgets and effectively manage P & L statements.

• Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of whole team; creates a feeling of belonging in the team.

• Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (B. A.) from four-year college or university (Hospitality or Hotel Administration preferred); or four years equivalent experience and/or training; or equivalent combination of education and experience.

Minimum of two years equivalent experience in a full-service hotel property of similar size and quality. Solid career progression in management of both Rooms and Food & Beverage operations. Thorough understanding of revenue and yield management principles. Position requires ability to work a varied schedule that includes evenings, nights, weekends and holidays. Ability to relocate domestically (preferred). Command of the English language both written and verbal.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to create documents using MS Word, Excel, Powerpoint and Outlook.

Direct reports include Department Heads of all Hotel Operations.

The work environment normally entails the following:

• Indoor work environment

• Exposure to cleaning chemicals throughout the day

• Minimal to moderate noise levels consistent with hotel environment

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time

• Walk more than 2/3 of the time

• Lift up to 10 lbs 10% of time.

Job Type: Full-time

Pay: $58,240.00 - $79,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Ability to Commute:

• Pullman, WA 99163 (Required)

Ability to Relocate:

• Pullman, WA 99163: Relocate before starting work (Required)

Work Location: In person

Salary : $58,240 - $79,000