Demo

Sales Manager

Courtyard by Marriott Richmond
San Pablo, CA Full Time
POSTED ON 4/8/2025
AVAILABLE BEFORE 5/7/2025

JOB PURPOSE :

Reporting to the Director of Sales, General Manager, Marketing / Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department.

ESSENTIAL JOB FUNCTIONS :

  • Coordinating sales calls and client appointments
  • Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community
  • Preparing quotes and contracts for clients
  • Travel within the local area to develop customer accounts and drive business into the specific hotel / cluster, increase market / customer share in all revenue streams
  • Coordinating site inspections as required
  • Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan
  • Maintaining hotel and Sales & Marketing databases
  • Conducting research and competitive analysis to compile reports
  • Assisting with Sales & Marketing projects
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Work collaboratively with all departments to ensure proper group arrival, stay, and exit
  • Point of contact for non-direct calls into the executive office / sales. Direct calls and emails for leads to the appropriate sales and catering managers
  • Attends property Staff meetings, and other property specific meetings as requested by the General Manager / Director of Sales / Management
  • Management and upkeep of BEOs
  • Perform any other duties as and when assigned by management
  • Must be able to travel

QUALIFICATIONS & SKILLS :

Essential :

  • High School Graduate or equivalent work-related experience.
  • 3-year experience in similar position, preferably in the hospitality environment.
  • A proven performer in a fast paced, high volume and challenging role
  • Professional communication and interpersonal skills
  • Exceptional organizational and time management skills to achieve tight deadlines
  • Meticulous attention to details with administration and data entry is essential
  • Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel
  • Previous experience in a similar role within a hospitality office environment is preferred
  • Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is preferred.
  • Exceptional grooming and personal branding
  • Display a competent level of computer literacy.
  • Must possess initiative, excellent guest service and decision making skills.
  • Ability to type at least 40 words per minute.
  • Ability to compute basic mathematical calculations.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to work well under pressure coordinating multiple requests at any given time.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Flexibility in schedule.
  • Ability to schedule various services for individuals.
  • Ability to perform job functions with minimal supervision.
  • Ability to relay instructions and ask for help.
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