What are the responsibilities and job description for the Front Desk/Guest Service Agent position at Courtyard by Marriott Sioux Falls?
The hours of the position are 3:00 p.m. to 11:00 p.m. to include up to 3- 5 shifts per week.
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using phone systems and hotel management software.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Address guest concerns promptly and effectively, ensuring high levels of guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist in managing guest relations to foster repeat business and positive reviews.
Qualifications
- Previous experience in a front desk role within the hospitality industry is preferred.
- Strong customer service skills with the ability to communicate effectively with guests and team members.
- Familiarity with hotel management software is an advantage; training will be provided as needed.
- Ability to work flexible hours, including nights, weekends, and holidays as required by the hotel schedule.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- A background in hospitality management or related fields is beneficial but not mandatory.
Join our dynamic team where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Evening shift
- Holidays
Work Location: In person
Salary : $16