What are the responsibilities and job description for the Assistant General Manager (AGM) position at Courtyard by Marriott South Bend Downtown?
Position Overview
The Assistant General Manager (AGM) plays a key leadership role in the day-to-day operations of the hotel, supporting the General Manager in delivering exceptional guest service, maximizing operational efficiency, and fostering a high-performance team culture. The AGM ensures departmental goals are met while upholding brand standards and JSK Hotels’ commitment to service excellence.
Key Responsibilities
- Assist the General Manager in managing daily hotel operations across all departments including front office, housekeeping, food & beverage, and engineering.
- Lead, train, and develop department heads and hourly staff, ensuring team alignment with service goals and brand standards.
- Maintain a visible presence on the property to ensure high levels of guest satisfaction and promptly resolve issues or complaints.
- Monitor key performance indicators (KPIs) such as guest satisfaction scores, occupancy, ADR, and RevPAR to support revenue growth.
- Ensure compliance with all Marriott brand standards, local laws, safety protocols, and internal company policies.
- Participate in budgeting, forecasting, payroll, and cost control initiatives in collaboration with the GM.
- Coordinate and execute operational initiatives, including staff meetings, training programs, and guest service improvement plans.
- Oversee scheduling and labor management to ensure efficiency and guest coverage at all times.
- Serve as Manager on Duty (MOD) as required, including weekends and holidays.
Qualifications
- Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- 3 years of hotel management experience, with at least 1 year in a supervisory or assistant management role.
- Strong knowledge of hotel operations, including front office, housekeeping, and revenue management.
- Proficiency with hotel PMS systems (e.g., Marriott FOSSE or Opera) and Microsoft Office Suite.
- Excellent leadership, communication, and conflict resolution skills.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Flexibility to work varying shifts, including weekends, evenings, and holidays.
Why Join JSK Hotels?
- Career development and growth opportunities
- Competitive salary and benefits package
- A values-driven company culture that promotes collaboration and excellence
- Marriott hotel discounts worldwide
Be a leader in creating memorable guest experiences. Join JSK Hotels and help drive the success of Courtyard by Marriott South Bend.
Job Type: Full-time
Pay: $43,026.00 - $55,164.00 per year
Shift:
- 8 hour shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- South Bend, IN (Required)
Ability to Relocate:
- South Bend, IN: Relocate before starting work (Required)
Work Location: In person
Salary : $43,026 - $55,164
