What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott Sparks?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, a friendly demeanor, and the ability to handle guest inquiries efficiently. A background in hospitality or hotel management is preferred.
Duties
- Greet guests upon arrival with a warm and welcoming attitude.
- Manage the check-in and check-out process, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process payments and manage billing inquiries.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing reservations through phone calls or online systems.
- Uphold high standards of phone etiquette while communicating with guests.
Requirements
- Previous experience in hospitality or guest services is preferred.
- Strong communication skills; bilingual or multilingual abilities are a plus.
- Proficiency in hotel management software is advantageous.
- Excellent phone etiquette and interpersonal skills.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong problem-solving skills with a focus on guest relations.
- A background in hospitality management is desirable but not mandatory.
- Must be able to work independently as well as part of a team.
Join our team and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Paid time off
Schedule:
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Sparks, NV 89437 (Required)
Ability to Relocate:
- Sparks, NV 89437: Relocate before starting work (Required)
Work Location: In person
Salary : $18
