What are the responsibilities and job description for the Night Auditor position at Courtyard by Marriott Sparks?
## Overview We are looking for a dedicated Front Desk Agent to be the welcoming face of our establishment. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service to our guests and ensuring their stay is comfortable and memorable. ## Responsibilities - Warmly greet guests upon their arrival and efficiently check them in/out of the hotel. - Manage incoming phone calls, redirect inquiries to the appropriate departments, and take messages when necessary. - Assist guests with their requests, provide information about hotel services and amenities, and offer recommendations for local attractions. - Process payments accurately, maintain guest records, and handle cash transactions following established procedures. - Address guest concerns and resolve issues promptly and professionally to ensure guest satisfaction. - Collaborate with housekeeping and maintenance teams to ensure that guest rooms are well-prepared for arrivals. - Perform night audit tasks as required to maintain accurate records and ensure smooth operations during overnight shifts. ## Experience - Previous experience in a hotel or hospitality setting is advantageous. - Proficiency in using phone systems, office equipment, and hospitality software is beneficial. - Strong customer service skills with the ability to handle diverse guest situations tactfully. - Multilingual abilities are a plus, enhancing communication with international guests. - Knowledge of front desk operations, guest services, and hotel management practices is desirable. Join our team as a Front Desk Agent and contribute to creating a positive experience for our guests through your exceptional service and attention to detail.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Every weekend
- Holidays
- Overnight shift
Work Location: In person
Salary : $17 - $19