What are the responsibilities and job description for the Guest Services Agent position at Courtyard by Marriott / Springhill Suites by...?
Guest Services Agents-Do you have hotel experience and your current job can't offer you full-time hours? We have positions available that can provide you year-round stability.
The front office department of the dual Courtyard by Marriott and Springhill Suites by Marriott is looking for you! We have an experienced team that it growing in all areas!
Summary
Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent is responsible for accommodating all guests and their various needs.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.
- Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions, or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.
- Stay current on developments within the hotel by reviewing communications to each shift.
- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
- Ensure all guests have an established credit card on file or have paid cash upon check-in.
- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
- Be able to diffuse conflict or tense situations with guests.
- Show initiative in job performance by anticipating the needs of guests and team members.
- Follow all company’s policies, procedures, and meet standards.
- Must maintain a clean and safe work environment and report any safety issues to management immediately.
- Perform any other duties as assigned by management.
Job Types: Full-time, Part-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Fernandina Beach, FL 32034 (Required)
Ability to Relocate:
- Fernandina Beach, FL 32034: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $40,000
