What are the responsibilities and job description for the Pool Server position at Courtyard by Marriott / Springhill Suites by...?
Job Overview
We are seeking a dedicated and enthusiastic Pool Server to join our dynamic team in a fast-paced resort environment. As a Pool Server, you will play a crucial role in delivering exceptional dining experiences to our guests. Your primary responsibilities will include taking orders, serving food and beverages, and ensuring that customers have everything they need for an enjoyable meal. A passion for hospitality and a commitment to food safety are essential for success in this role. This is a tipped position.
Summary
The Pool Server is responsible for taking orders and serving food and beverages to guests. This role plays an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Engages and creates a positive experience for guests.
- Greets guests and presents menus.
- Sees to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and make suggestions based on their preferences.
- Takes and serves food and drinks orders, up-selling when appropriate.
- Maintains knowledge of the menu and all specials.
- Arranges table settings prior to guests being seated.
- Always keeps tables clean and tidy.
- Ensure guests are enjoying their meals and takes action to correct any problems.
- Prepares checks that itemize and total meal costs and sales taxes.
- Delivers checks at the end of their meals and collect and handle payments.
- Cooperates and communicates with all serving and kitchen staff.
- Adheres to all relevant health department rules/regulations and all customer service guidelines.
- Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
- Collects used dishes and utensils from tables and returns them to the dishwashing area.
- Projects a professional manner with an emphasis on hospitality and guest service.
- Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.
- Supports other staff to ensure guest satisfaction.
- Adheres to safety and quality regulations.
- Handles guest complaints and solve problem to the degree possible.
- Performs any other duties as assigned by management.
Join us as we create memorable stay experiences for our guests while fostering a supportive work environment!
Job Types: Full-time, Part-time, Seasonal
Pay: From $9.98 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $10
