What are the responsibilities and job description for the Front Desk Receptionist position at Courtyard by Marriott St George?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. This position requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people, we would love to hear from you.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations and provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
- Process payments and manage cash handling accurately.
- Uphold hotel policies regarding safety, security, and confidentiality of guest information.
- Assist in managing phone systems to handle incoming calls efficiently and direct them as needed.
Skills
- Strong customer service skills with a focus on guest relations.
- Experience in hotel management or hospitality is preferred but not required.
- Excellent phone etiquette and communication abilities.
- Familiarity with front desk operations and guest services within a resort or hotel setting.
- Ability to multitask effectively while maintaining attention to detail in a busy environment.
- Proficient in using computer systems related to hotel management and reservations.
- A positive attitude and willingness to work as part of a team in delivering outstanding hospitality experiences.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Ability to Commute:
- Saint George, UT 84790 (Required)
Ability to Relocate:
- Saint George, UT 84790: Relocate before starting work (Required)
Work Location: In person
Salary : $16