What are the responsibilities and job description for the Department Manager position at Courtyard by Marriott?
Job Summary
We are seeking a dedicated and experienced Department Manager to help lead daily operations at our Courtyard by Marriott in downtown Cape Girardeau. This leadership role will be responsible for supporting key departments such as the Front Desk, Housekeeping, and our Bistro Restaurant & Bar, ensuring exceptional guest service, smooth team coordination, and operational excellence. The ideal candidate brings strong leadership, attention to detail, and a passion for hospitality.
Responsibilities
- Oversee the daily operations of assigned departments, ensuring alignment with Marriott standards and brand expectations.
- Recruit, train, and support team members to maintain high levels of guest satisfaction and employee engagement.
- Conduct onboarding sessions and foster a positive, collaborative work environment.
- Monitor department inventory (e.g., linens, supplies, food & beverage items) and ensure timely ordering to meet operational needs.
- Analyze guest feedback and performance metrics to drive service improvements.
- Assist in preparing departmental budgets and manage operating expenses effectively.
- Step in as needed to support teams at the Front Desk, in Housekeeping, or in the Bistro to maintain service flow.
- Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
Skills & Qualifications
- Strong communication and leadership skills, with the ability to motivate and manage diverse teams.
- Experience in hospitality operations, particularly in front-of-house, housekeeping, or food & beverage settings.
- Proven ability to train and develop staff in a service-driven environment.
- Basic budgeting and inventory control experience.
- Strong problem-solving abilities and a guest-first mindset.
- Prior hotel experience (Marriott experience a plus, but not required).
Why Join Us?
As part of the Courtyard by Marriott team in beautiful downtown Cape Girardeau, you’ll be part of a brand known for service excellence, team spirit, and career growth. You'll help shape memorable guest experiences while leading a supportive and energized team.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $18 - $20
