Director of Housekeeping OEM

Job Overview
The Director-Housekeeping OEM is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

QUALIFICATIONS:

• At least 7 years of progressive experience in a hotel or a related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry leadership.
• Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
• Conduct all 90 day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P's.
• Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
• Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
• Prepare associate Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
• Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
• Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all Aimbridge Hospitality's policies and house rules.
• Train and review all 'House Safety' rules and procedures with Housekeeping staff.
• Motivate coach counsel and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P.'s.
• Lead and facilitate monthly all-associate team meetings and any other functions required by management.
• Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
• Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
• Conduct weekly walk through with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s special guests and requests.
• Perform any other duties as requested by the General Manager.

Job Type: Full-time

Pay: $35,000.00 - $40,028.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Supervising experience: 1 year (Required)
• Word processing: 1 year (Required)
• Windows: 1 year (Required)
• Hospitality: 1 year (Required)

Ability to Relocate:

• Midlothian, TX 76065: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $40,028