What are the responsibilities and job description for the Front Desk Agent (3pm-11pm / 11pm - 7am) position at Courtyard by Marriott?
Job Summary
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
- Property Description
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310 S. College Avenue, Bloomington, Indiana 47403
Travel to Bloomington Indiana and enjoy everything that the Courtyard Bloomington has to offer. Our hotel, in downtown Bloomington, IN, is minutes away from the center of campus at Indiana University, within walking distance of Memorial Stadium and the Assembly Hall. Along with the campus access, we are close to all of Bloomington's downtown restaurants, shops, and businesses.
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Requirements
What we are looking for
- FT and PT on the 1st and 2nd shifts
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: In person
Salary : $13
