What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
We are looking for friendly and enthusiastic customer service professionals to join our Front Desk Team at the Courtyard by Marriott in Portsmouth, NH!
Our Hotel Front Desk Receptionists are responsible for providing superior customer service at all times. You will assist guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc.; handle guest registration and room assignments while accommodating special requests whenever possible, etc.
For the Hotel Front Desk Receptionist role, previous customer service experience preferred, but attitude is more important. Previous hotel experience is a plus, but not required. Experience with property management systems, particularly Fosse, is also a plus.
A successful Hotel Front Desk Receptionist will have a polished and professional presentation, be able to communicate effectively, be outgoing and positive and be able to work a flexible schedule including evenings, weekends, and holidays.
We offer our Front Desk Team competitive earnings and benefit options including: insurance (medical, dental, vision, short-term disability, voluntary life, wellness rewards, employee assistance program), 401(k), paid time off, hotel room discounts world-wide, free parking, and employee shift meal.
Applications also accepted in person at 1000 Market Street, Portsmouth NH 03801.
Courtyard by Marriott, Portsmouth, NH is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Rotating weekends
Work Location: In person
Salary : $18
