What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
- The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
- They provide information about services available in the hotel and in the community.
- They verify customers credit and establish how the customer will pay for the accommodation. They promote and sell guest rooms.
- They review accounts of the guests who signs out.
- They receive payment for accounts.
- They balance cash accounts.
- They advise housekeeping which rooms have been vacated and are ready for cleaning.
- They keep an inventory of rooms reservations
- They respond to reservation enquiries
- Hotel front desk agents answer telephones and take messages and handle guest mail.
- They deal with customer complaints or refer dissatisfied customers to a manager.
- Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.
Job Types: Part-time, Full-time
Pay: $14.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: In person
Salary : $14 - $19
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