What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
Job Summary
We are seeking reliable and friendly Front Desk Agent that is available 7a-3p Monday-Friday for part-time hours as well as a night auditor that is available 11p-7am must be available weekends. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and support. This role requires strong organizational skills, proficiency in office software, and the ability to communicate effectively with diverse clientele.
Duties
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Manage check-in and check-out processes efficiently, ensuring a smooth experience for all guests.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Maintain accurate records of reservations, cancellations, and guest information using office software.
- Collaborate with other departments to ensure guest satisfaction and address any issues that arise during their stay.
- Assist in managing phone calls and emails, providing customer support as required.
- Maintain cleanliness and organization of the front desk area to create a welcoming environment.
Qualifications
- Proven experience in an office or customer service role; experience as a clerk or personal assistant is a plus.
- Must be 21 years or older.
- Fosse experience preferred but not required.
- Excellent communication skills, both verbal and written..
- A positive attitude and a passion for providing outstanding customer service.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Morning shift
- Night shift
Ability to Commute:
- Bentonville, AR 72712 (Required)
Ability to Relocate:
- Bentonville, AR 72712: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
