What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced hospitality environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring guest satisfaction.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Perform night audit duties as required, balancing accounts and preparing reports.
- Maintain accurate records of guest information and transactions using hotel management software.
- Answer phone calls using professional phone systems, providing information about hotel services and amenities.
- Assist with reservations, cancellations, and modifications as necessary.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the highest standards of hospitality management at all times.
Requirements
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
- Proficient in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Attention to detail and strong organizational skills are essential for managing multiple tasks effectively.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Night shift
Ability to Commute:
- Flint, MI 48507 (Required)
Ability to Relocate:
- Flint, MI 48507: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
