What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
The newly renovated Courtyard in the heart of Ballantyne is looking for a front desk agent that want to make an impact on our guests and community! The ideal candite has excellent people skills, a strong work ethic and passion for hospitality. If that's you - apply today!
What you will be doing...
- Maintain a professional demeanor that is warm, friendly, helpful, hospitable and knowledgeable
- Welcome & engage the guests, create personalized stay experiences
- Promote the hotel amenities and services to guests using personal knowledge and effective selling techniques
- Monitor daily room inventory and availability to optimize occupancy and rate
- Guest registration at check-in & check-out
- Provide excellent guest service by being proactive, responsive and caring to drive guest satisfaction
- Help guests discover Charlotte by providing shopping, dining, entertainment and travel directions
- Multitask with guest interactions, phone calls, email, chat portals, vendor interactions.
- Apply creative thinking, problem resolution and service recovery as needed
- Provide constant and consistent communication with other departments and supervisors / managers in order to ensure guest satisfaction.
- Perform financial transactions and reporting - Handle cash, credit cards, make adjustments, reconcile billing
- Follow key control policy
- Serve guest "We proudly Brew" Starbucks beverages
- Support the Bistro during peak hours
- Maintain clean and inviting lobby & the market
- Attend daily smart start meetings and monthly team meetings
- Drive shuttle within business park as needed
- Execute all duties in compliance with brand standard
- Follow safety and emergency procedures
- Perform other duties as assigned to support guest satisfaction
What the requirements are
Education
Skills and Experience (Essential)
Skills and Experience (Preferred)
Benefits :
EEO and ADA Statements
Courtyard By Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
