What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
The Courtyard by Marriott Livermore is currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Associate. The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time.
This associate is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service. This position typically works shifts that can vary between the morning shift (6am-2pm) and the evening shift (2pm-10pm). Prior hotel experience required.
***Must be available weekends and holidays.
DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
- Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
- Answer the telephone in a professional manner.
- Post charges and settle guest accounts.
- Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guest's satisfaction.
- Be knowledgeable of all emergency procedures and Hotel policies.
Please submit your resume to frontdesk@cylivermore.com
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
Weekends
Education:
High school or equivalent (Preferred)
Experience:
Must have 1 year hotel experience
