What are the responsibilities and job description for the Front Desk Manager position at Courtyard By Marriott?
Join Our Leadership Team as Front Desk Manager at Courtyard by Marriott Boston Logan Airport!
We are excited to welcome applications for the Front Desk Manager position at the Courtyard by Marriott Boston Logan Airport. As a key member of our leadership team, you will play a pivotal role in ensuring a smooth and exceptional guest experience while leading a dynamic team.
Key Responsibilities:
- Lead, organize, and direct the front desk team to deliver outstanding service.
- Maintain accurate and timely recordkeeping for all hotel transactions.
- Process invoices, refunds, and various financial transactions with precision.
- Manage room inventory to ensure accurate and efficient allocations.
- Monitor and respond to online reviews, ensuring timely and thoughtful responses.
- Handle guest inquiries, ensuring all needs are met promptly and professionally.
- Provide hands-on support by performing front desk agent duties as needed.
- Complete mandatory brand training regularly to stay up-to-date with Courtyard standards.
- Actively participate in the Manager on Duty program, overseeing hotel operations.
Qualifications:
The ideal Front Desk Manager will possess:
- A passion for customer service and previous experience in the hospitality industry.
- Strong analytical skills, a keen attention to detail, and comfort with numbers.
- Exceptional organizational and time-management abilities.
- Experience with accounting procedures and administrative tasks.
- Proficiency with computer systems and hotel management software.
- A proactive, self-motivated work ethic with a focus on guest satisfaction.
- A hands-on approach, readily available to assist and greet guests during peak times.
Benefits:
As a Front Desk Manager, you'll enjoy a comprehensive benefits package including:
- Medical, dental, and vision coverage
- Short-term disability and voluntary life insurance
- Wellness rewards and employee assistance programs
- 401(k) retirement plan
- Paid time off (PTO)
- Worldwide hotel room discounts
Why Courtyard by Marriott Boston Logan Airport?
At Courtyard by Marriott, we are committed to fostering an inclusive, welcoming environment for both our guests and employees. Join a team where your contributions are valued and your career can thrive.
Courtyard by Marriott Boston Logan Airport is proud to be an Equal Opportunity Employer. We do not discriminate in employment practices based on race, sex, age, disability, religion, national origin, or any other characteristic protected by applicable law.
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $70,000
