What are the responsibilities and job description for the Front Desk Supervisor position at Courtyard by Marriott?
This is a great opportunity for the right individual to gain additional experience by supporting, developing and coaching the front office team to continually exceed our guests' expectations. This position is a front desk role which requires previous hotel front desk experience. The ideal candidate will demonstrate stable employment history and a desire to achieve personal and professional goals.
BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and requests in an efficient, courteous and professional manner to achieve maximum guest satisfaction. The ideal candidate works well in a team environment and is a proactive, self-starter.
ESSENTIAL FUNCTIONS
1. Handle guest registration, administration and room assignments, accommodating special requests whenever possible.
2. Pre-register, block reservations and take same day reservations and when necessary, future reservation following hotel rate structures, discounts, and sell strategies.
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
4. Resolve guest complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5. Cancel room reservations according to procedures.
6. Complete shift checklist in efficient manner.
7. Handle and maintain cash drawers.
8. Participate in the hotel Manager on Duty Program.
Hours required: 8-hour shifts.
Weekend and evening shift availability required for consideration.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Bonus of $500 after completing six months of employment.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Hotel Front Desk: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Key Largo, FL 33037: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
