What are the responsibilities and job description for the Night Auditor position at Courtyard by Marriott?
About Us:
At Courtyard by Marriott Mahwah, we pride ourselves on delivering exceptional hospitality and ensuring our guests enjoy a memorable stay. Our team is passionate about providing top-tier service and maintaining a comfortable environment for all our visitors.
Job Description:
The Night Auditor is responsible for balancing daily transactions, ensuring the accuracy of guest accounts, and providing excellent customer service during the overnight shift. The ideal candidate will be detail-oriented, organized, and able to handle various responsibilities, including administrative tasks and guest services.
Key Responsibilities:
- Audit and balance daily transactions (e.g., room charges, food & beverage sales, etc.)
- Reconcile accounts and prepare accurate financial reports for management review
- Assist guests with check-ins, check-outs, and any requests during the overnight shift
- Handle cash, credit, and other forms of payment transactions
- Respond to guest inquiries via phone, email, or in person, ensuring exceptional service
- Monitor the security of the hotel and ensure a safe and welcoming environment
- Process guest reservations, changes, and cancellations
- Prepare and distribute daily management reports
- Address any guest complaints or concerns with professionalism and urgency
- Ensure smooth communication with other hotel departments and the incoming morning shift
Qualifications:
- High school diploma or equivalent (some college coursework preferred)
- Prior experience in a hotel front desk or night audit role is preferred but not required
- Strong math and accounting skills, with attention to detail
- Excellent customer service and communication skills
- Ability to work independently and manage time effectively during the night shift
- Proficiency with hotel management software (e.g., Opera, OnQ) is a plus
- Ability to stay calm under pressure and handle emergency situations when needed
- Must be able to work flexible hours, including weekends and holidays
Physical Requirements:
- Ability to stand for extended periods
- Ability to lift and carry up to 25 lbs.
Benefits:
- Competitive pay
- Paid time off (PTO) and holiday pay
- Employee discounts at Marriott properties worldwide
- Opportunities for career advancement within the Marriott network
Job Type: Full-time
Pay: $23.10 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Mahwah, NJ 07430: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $23
