What are the responsibilities and job description for the Night Auditor position at Courtyard by Marriott?
Job Overview
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves managing front desk responsibilities, performing nightly financial reconciliations, and providing exceptional service to our guests. The ideal candidate will possess strong communication skills and a passion for hospitality.
Duties
- Conduct nightly audits of all financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs, while providing excellent customer service.
- Handle guest inquiries and resolve any issues that arise during the night shift.
- Maintain accurate records of guest accounts and transactions using hotel management software.
- Monitor security systems and ensure the safety of guests and staff throughout the night.
- Assist with phone systems to manage incoming calls efficiently.
- Collaborate with other departments to ensure guest satisfaction and smooth operations.
- Provide information about local attractions, services, and amenities to enhance guest experiences.
Qualifications
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with front desk operations and hotel management software is an advantage.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work independently during overnight shifts while maintaining attention to detail.
- Knowledge of resort operations is a plus but not mandatory.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Lafayette, LA 70508 (Required)
Work Location: In person
Salary : $13
