Hotel Floater

Overview
We are seeking a dedicated and adaptable Hotel Floater to join our dynamic hospitality team. This role is essential for providing seamless guest services across various departments within our hotel. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to work in a fast-paced environment. As a Hotel Floater, you will support bistro operations, front desk operations, assist with guest relations, housekeeping operations, and ensure that all guests have a memorable experience during their stay.

Duties

• Provide exceptional customer service by greeting guests warmly and addressing their needs promptly.
• Assist with front desk operations, including check-ins and check-outs, while maintaining accurate records.
• Manage phone systems effectively, ensuring clear communication with guests and staff.
• Handle guest inquiries and complaints with professionalism, striving to resolve issues efficiently.
• Support housekeeping and maintenance teams by coordinating room readiness and addressing any immediate concerns.
• Maintain knowledge of hotel amenities, services, and local attractions to provide guests with relevant information.
• Foster positive guest relations through effective communication and attention to detail.
• Must be available early mornings, weekends and holidays.
• Be Self-Motivated
• employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, and water).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Experience

• Previous experience in the hospitality industry is preferred but not required.
• Strong customer service skills with a focus on guest satisfaction.
• Familiarity with phone etiquette and handling phone systems effectively.
• Experience in front desk operations or guest services is a plus.
• Bilingual candidates are encouraged to apply to enhance communication with diverse guests.
• Ability to work flexible hours, including nights and weekends as needed.

Join our team as a Hotel Floater and be part of an exciting environment where you can grow your career in hospitality while making a positive impact on our guests' experiences.

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• Day shift
• Holidays
• Morning shift
• Nights as needed

Ability to Commute:

• Vestal, NY 13850 (Required)

Ability to Relocate:

• Vestal, NY 13850: Relocate before starting work (Required)

Work Location: In person

Salary : $16