What are the responsibilities and job description for the Hotel- Lobby Attendant- OVERNIGHT position at Courtyard Coconut Grove by Marriott?
**Job Title: Overnight Hotel Lobby Attendant**
Courtyard Coconut Grove
**Schedule:** Full Time- Overnight shifts, including weekends and holidays
*Job Description:**
Courtyard Coconut Grove, is seeking a dedicated and motivated Overnight Lobby Attendant to join our team. In this role, you will be instrumental in creating a welcoming and comfortable environment for our guests during the overnight hours. The ideal candidate will possess strong attention to detail, exceptional customer service skills, and the ability to handle various tasks while maintaining a positive attitude.
**Key Responsibilities:**
- Maintain a clean and inviting lobby area, ensuring that all furnishings, fixtures, and amenities are in top condition.
- Greet guests as they arrive and assist with check-in/check-out procedures, answering any questions they may have.
- Monitor lobby activities to ensure a safe and pleasant environment for all guests.
- Provide information about hotel services, local attractions, and transportation options.
- Handle guest requests and complaints with professionalism and efficiency, ensuring timely resolution.
- Assist with light maintenance duties, including picking up trash, restocking supplies, and reporting any issues to management.
- Ensure compliance with hotel policies, including safety and security protocols.
- Collaborate with other hotel departments to enhance guest experiences.
- Perform other duties as assigned by management.
**Qualifications:**
- Previous experience in a hotel or customer service role preferred.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to work independently and as part of a team during overnight shifts.
- Must be able to handle multiple tasks and prioritize effectively.
- Availability to work overnight shifts, including weekends and holidays.
**What We Offer:**
- Competitive hourly wage and benefits package.
- Opportunities for professional growth and development within a supportive team environment.
- Employee discounts on accommodations and services at our hotel and other locations.
- A dynamic and engaging workplace culture that values teamwork and excellence.
If you are passionate about providing exceptional service and thrive in a fast-paced, overnight environment, we invite you to apply. Join us at [Hotel Name] and be part of a team that is dedicated to making every guest feel at home.
**To Apply:**
Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team to [Email Address or Application Link].
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Courtyard Coconut Grove is an equal opportunity employer and welcomes applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all team members.
